Question 1

What are the compatible apps and devices for your products?

Accepted Answer

Devices
iPad
Tablet
 
Apps
Any PDF editor/annotator with hyperlink support will work. Below are some app examples
Goodnotes
Notability
Noteshelf
Xodo

- not compatible with OneNote because the hyperlinks don't work in the app

Question 2

Are your planners and notebooks compatible with OneNote?

Accepted Answer

No, the hyperlinks won't work in OneNote

Question 3

How do I download the files?

Accepted Answer

Method 1
Log in to your Etsy account through a web browser
Click your profile icon on the upper right
Choose "Purchases and Reviews"
Click download
Method 2
Check the inbox of the email you used on etsy to purchase the listing. Kindly check the spam or junk folder if you can't find it.
Find the email with the download link sent by Etsy
Click the download link

Question 4

The download page doesn't load. How do I get the files?

Accepted Answer

There are times when Etsy has trouble loading the download page. Please message me to get the alternative links. I will reply as soon as I can.

Question 5

I can't find the the email with the download link. What should I do?

Accepted Answer

The email with the download link should be sent within a few minutes after purchase. Please check the spam or junk folder if you can't find it.
 
You can also download your purchase on the Etsy website by following the steps below
Log in to your Etsy account through a web browser
Click your profile icon on the upper right
Choose "Purchases and Reviews"
Click Download

Question 6

How do I unzip the files?

Accepted Answer

Kindly download a zip file extractor app and unzip the files from there.

App Samples
iPad (Documents by Readdle, iZip)
Computer (7zip, Winzip)

Question 7

My device says I don't have permission to open the zip file. What should I do?

Accepted Answer

Kindly download a zip file extractor app and unzip the files from there.

App Samples
iPad (Documents by Readdle, iZip)
Computer (7zip, Winzip)

Question 8

Why aren't the hyperlinks working?

Accepted Answer

Activate Read-only mode in the app before pressing the hyperlinks.
 
In Goodnotes
Press the pencil icon on the upper right of the screen.
In Notability
Press the pointed hand icon in the toolbar on the upper center of the screen.

Press the crossed-out pencil con in the toolbar on the upper center of the screen

Question 9

How do I place apps in splitscreen?

Accepted Answer

Before starting, one of the apps you want to place in splitscreen must be in your dock. To do that, drag the app from the homescreen to the dock.
 
How to place apps in splitscreen:
Open the app you want to place in splitscreen that isn't on your dock.
Slide your finger from the bottom to bring up the dock.
From the dock, press and hold the other app you want to use.
Drag the app to left or right edge of the screen until a black space appears.
Release your finger.
Your can adjust the size of the app by pressing the middle of the partition between apps.
To exit splitscreen, drag the partition to the left or right.

Question 10

Do you allow refunds?

Accepted Answer

No, due to the nature of digital products, I can't allow refunds. All purchases are final and can neither be exchanged nor refunded

Frequently Asked Questions